Effective Date: February 19th, 2025.
Welcome to Pacific Soul (“we,” “our,” or “us”)! By using our website https://pacsoulfoods.com (the “Site”), purchasing our products, or interacting with us, you agree to these Terms & Conditions (“Terms”). Please read them carefully. If you have any questions, feel free to reach out—we’re happy to help!
By shopping with us, you confirm that you:
✔ Are at least 18 years old (or have permission from a parent/guardian).
✔ Will use our Site and services responsibly.
✔ Will provide accurate information when making a purchase.
We reserve the right to refuse service or cancel orders if we suspect misuse or fraudulent activity.
We do our best to provide clear product descriptions and images, but natural products like ours may have slight variations in color, texture, or taste.
•All products are subject to availability—we’ll notify you if an item is out of stock.
•Prices, promotions, and discounts may change without notice.
Placing an Order
•All orders are subject to acceptance and availability.
•Please double-check your shipping details—incorrect info could delay your order.
Payment Methods
We accept major credit/debit cards and other secure payment options listed at checkout. All transactions are encrypted for your security.
Order Cancellations
•You can request a cancellation within 24 hours of purchase if your order hasn’t shipped yet.
•If your order is already on its way, we can’t cancel it—but let us know if you need assistance!
We reserve the right to cancel orders due to suspected fraud, pricing errors, or inventory issues.
•We currently ship within the U.S. (international shipping coming soon!).
•Estimated delivery times are shown at checkout, but delays can happen due to carrier issues or weather.
• We are not responsible for delays caused by incorrect shipping details entered at checkout.
We want you to love your Pacific Soul experience! While we do not accept returns, we’re happy to help if something isn’t right with your order.
•Damaged or Incorrect Orders: If your order arrives damaged or incorrect, email us at carolina@pacsoulfoods.com within 7 days of delivery with your order number and photos, and we’ll make it right.
•Missing Orders: If your package is lost in transit, let us know—we’ll work with the carrier to resolve the issue.
•Refund Requests: In some cases, we may issue a refund or store credit at our discretion.
Your satisfaction matters to us, so if you have concerns, reach out—we’re here to help!
All content on our Site—including text, images, logos, and product descriptions—belongs to Pacific Soul. Feel free to share the love, but please don’t copy, distribute, or use our content without permission.
We do our best to provide high-quality products and services, but:
•We are not responsible for any allergic reactions or sensitivities. Please check ingredient lists before purchasing.
•We are not liable for any indirect, incidental, or consequential damages related to your use of our products or Site.
•We are not responsible for carrier delays, lost packages, or third-party service interruptions.
We take your privacy seriously! By using our Site, you agree to our Privacy Policy, which explains how we collect and protect your data.
We may include links to third-party websites for convenience. However, we are not responsible for their content, policies, or practices. Use them at your own discretion.
We may update these Terms from time to time. The latest version will always be posted on this page. If you continue to use our Site after changes are made, it means you accept the new Terms.
These Terms are governed by the laws of the State of Florida. Any disputes will be handled in the courts of Orlando, Florida.
If you have any questions, concerns, or just want to say hi, reach out to us:
📧 Email: carolina@pacsoulfoods.com